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US Domestic Shipping All orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Average 1-7 business day production Average 3-10 business day delivery Free Shipping Used for US destinations only Real-Time destination tracking Address change not available  Based on items ordered and manufacturing locations, packages may be shipped separately per order. International Shipping Average 1-7 business day production Average 3-10 business day delivery Free Shipping Used for international shipments Real-time destination tracking Address change available  Based on items ordered and manufacturing locations, packages may be shipped separately per order. Shipping Locations Our manufacturers are based in USA, UK, Canada & China.  Although our company is based in the US, our manufacturing partners are located across the globe.  Depending on which item you purchase, your items may be shipped from USA/Canada, China, or United Kingdom (or other regions), however the average production and shipping times will remain unchanged. Return Policy It’s our priority to make sure you receive your merchandise without any flaws. This is why we proudly offer our 100% 30 Day Guarantee! In the event your product or your customers product is damaged or defective, BJORLIE will need to contact our manufacturer by submitting a “Return Request”. You must contact BJORLIE within thirty (30) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect caused by us. BJORLIE will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. BJORLIE will inform you of its decision to approve or deny your request for a new product along with an explanation of its decision. BJORLIE will not honor defect requests which are attributed to customer submitted design flaws, which may include: custom spelling, grammatical, font, design, or appearance errors, if such errors are attributed to your submitted creation, design or customization. We strongly encourage all customers to review our sizing charts before orders are placed to ensure our sizing meets your product requirements. Our 100% 30 Day Guarantee Submit a Return Request for any damaged, defective, or flawed products received. We stand behind all of the merchandise; printed, cut and handmade with upmost high quality and accuracy. That is why we offer a 100% guarantee! Whether your merchandise has been damaged in transit or a design flaw was produced, we are committed to providing solutions and making it right for you. Our in-house Customer Experience team is fully equipped to process your return request quickly and efficiently so you spend less time waiting, and more time enjoying our products. In the event your product is damaged or defective, please submit a Return Request within thirty (30) days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. BJORLIE will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. BJORLIE will inform you of our decision to approve or deny your request with an explanation of its decision. If you would like to return based on customer remorse (size, changed mind, etc.) the customer is responsible for the shipping/handling cost associated with the item return.   FAQ (Frequently Asked Questions) Why can’t I ship to a PO Box? We suggest using an alternative address such as your business address to ship to instead. Reason one: PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back. Reason two: Since we are an international company, our private shipping carriers are not able to deliver to PO Boxes. Only USPS is allowed to deliver, which we currently do not use as a carrier. Why is my package held at customs? The package sent to the destination country can be held by officials when imported into that country for a variety of reasons. When a package is passed through customs, the clearance process is contingent upon many factors including the customs destination country it’s inspected by. Please refer to your countries Custom Border Protection for exact regulations. You may use the information below for general guidelines: On average, packages may be held at customs for up to 72 hours. In rare occurrences, packages can be held up to 30-45 days. Reasons a package may be held at customs include but not limited to a physical inspection of the merchandise, possible trademark violation, formal entry is required, outstanding taxes, or inadequate paperwork. If packages are not able to pass clearance, packages will be shipped back to the shipper,  and assessed for reshipment. On average, it can take 10 days to receive the package. If packages are cleared for reshipment and at no fault of the receiver, BJORLIE will immediately upgrade shipping to Express and reship free of charge. Our manufacturer works directly with the carrier to clear the merchandise through Custom Boarder Protection in that designated country and will inform you of all communication and tracking of your merchandise.   What if I haven’t received my package? Lost, Stolen or Undelivered Packages Important! Undelivered packages caused by you/your customers because of an incomplete address, BJORLIE will not be able to refund or reprint. Please make sure before submitting an order all information is accurate and complete. For orders with the correct shipping address, the following applies: International Shipping If you have not received your package within 25 days of the shipped date or you believe it has been lost or stolen, you may call the shipping carrier directly as the customer or please notify BJORLIE within 25 days

Last updated: Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Accounts When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. Intellectual Property The Service and its original content, features and functionality are and will remain the exclusive property of and its licensors. Links To Other Web Sites Our Service may contain links to third-party web sites or services that are not owned or controlled by . has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. Termination We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. Disclaimer Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Governing Law These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. Contact Us If you have any questions about these Terms, please contact us.

Last updated: (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at Information Collection And Use While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to: Name Email address Telephone number Address Log Data We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. Google AdSense & DoubleClick Cookie Google, as a third party vendor, uses cookies to serve ads on our Service. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Service Providers We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately. Compliance With Laws We will disclose your Personal Information where required to do so by law or subpoena. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, please contact us at support@bjorlie.net.